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    MESA-LOADER: failed to retrieve device information

    Scheduled Pinned Locked Moved Unsolved Troubleshooting
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    • S Offline
      sdetweil @Dresch360
      last edited by

      @Dresch360 said in MESA-LOADER: failed to retrieve device information:

      Cannot find module ‘passport’
      Require stack:

      /home/pi/MagicMirror/modules/Gateway/node_helper.js

      this is the black screen problem, a required library is not found

      where does the Gateway module come from?

      Sam

      How to add modules

      learning how to use browser developers window for css changes

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      • D Offline
        Dresch360 Project Sponsor @sdetweil
        last edited by Dresch360

        @sdetweil Thanks. Gateway is a module used for MMM-GoogleAssistant

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        • S Offline
          sdetweil @Dresch360
          last edited by

          @Dresch360 ok, but it appears to be missing a library… passport

          so I would redo the npm install in that module folder

          Sam

          How to add modules

          learning how to use browser developers window for css changes

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          • C Offline
            Corvidael @sdetweil
            last edited by

            @sdetweil Sort of the same problem here. Absolutely fresh install on a new Pi using the manual installation 2 days ago (June 24).
            Getting

            MESA-LOADER: failed to retrieve device information
            ../../buildtools/third_party/libc++/trunk/include/vector:1425: assertion __n < size() failed: vector[] index out of bounds[6958:0626/084246.096948:ERROR:gpu_process_host.cc(991)] GPU process exited unexpectedly: exit_code=6
            

            I’m relatively new to npm, and I’m having difficulty locating that script you are referencing (“the script used to start mm”) Where does that reside exactly?
            Thanks

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            • S Offline
              sdetweil @Corvidael
              last edited by

              @Corvidael if you used my install script, and said yes to use pm2 to autostart mm. then the script is

              ~/MagicMirror/installers/mm.sh

              Sam

              How to add modules

              learning how to use browser developers window for css changes

              C 1 Reply Last reply Reply Quote 0
              • C Offline
                Corvidael @sdetweil
                last edited by

                @sdetweil Thank you, I was all excited there for a second, but it didn’t fix the issue.
                As a secondary test, I commented out the actual start line in mm.sh, and the ‘npm run start’ still worked anyways. Looks like the ‘manual installation’ does not use your script.
                I might start a new thread here with a more specific question regarding disabling GPU and the location of the start scripts outside of config.js, when using this Manual Installation instruction off the main page.
                manualInstall.png

                This is still the result of the run:
                config error.png

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