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    A New Chapter for MagicMirror: The Community Takes the Lead
    Read the statement by Michael Teeuw here.

    MESA-LOADER: failed to retrieve device information

    Scheduled Pinned Locked Moved Unsolved Troubleshooting
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    • D Offline
      Dresch360 Project Sponsor @sdetweil
      last edited by Dresch360

      @sdetweil
      I updated MM using your script and thank you very much for providing it! I’m having the same issue, tried the solution above but it’s still showing “MESA-LOADER: failed to retrieve device information” in the logs when loading MM and stops loading there with the above error code. Any ideas? Thanks in advance for your help!

      [16.04.2023 01:08.02.827] [ERROR] (node:8057) UnhandledPromiseRejectionWarning: Error: Cannot find module ‘passport’
      Require stack:

      • /home/pi/MagicMirror/modules/Gateway/node_helper.js
      • /home/pi/MagicMirror/js/app.js
      • /home/pi/MagicMirror/js/electron.js
      • /home/pi/MagicMirror/node_modules/electron/dist/resources/default_app.asar/main.js
      • at Module._resolveFilename (node:internal/modules/cjs/loader:963:15)
        at n._resolveFilename (node:electron/js2c/browser_init:2:109751)
        at Module._resolveFilename (/home/pi/MagicMirror/node_modules/module-alias/index.js:49:29)
        at Module._load (node:internal/modules/cjs/loader:811:27)
        at f._load (node:electron/js2c/asar_bundle:2:13330)
        at Module.require (node:internal/modules/cjs/loader:1035:19)
        at require (node:internal/modules/cjs/helpers:102:18)
        at Object. (/home/pi/MagicMirror/modules/Gateway/node_helper.js:9:16)
        at Module._compile (node:internal/modules/cjs/loader:1141:14)
        at Module._extensions…js (node:internal/modules/cjs/loader:1196:10)
        at Module.load (node:internal/modules/cjs/loader:1011:32)
        at Module._load (node:internal/modules/cjs/loader:846:12)
        at f._load (node:electron/js2c/asar_bundle:2:13330)
        at Module.require (node:internal/modules/cjs/loader:1035:19)
        at require (node:internal/modules/cjs/helpers:102:18)
        at loadModule (/home/pi/MagicMirror/js/app.js:184:19)
        (Use electron --trace-warnings ... to show where the warning was created)
        [16.04.2023 01:08.02.828] [ERROR] (node:8057) UnhandledPromiseRejectionWarning: Unhandled promise rejection. This error originated either by throwing inside of an async function without a catch block, or by rejecting a promise which was not handled with .catch(). To terminate the node process on unhandled promise rejection, use the CLI flag --unhandled-rejections=strict (see https://nodejs.org/api/cli.html#cli_unhandled_rejections_mode). (rejection id: 2)
        [16.04.2023 01:08.03.341] [LOG] Launching application.
        MESA-LOADER: failed to retrieve device information
        MESA-LOADER: failed to retrieve device information
        MESA-LOADER: failed to retrieve device information
        MESA-LOADER: failed to open kms_swrast: /usr/lib/dri/kms_swrast_dri.so: cannot open shared object file: Permission denied (search paths /usr/lib/arm-linux-gnueabihf/dri:$${ORIGIN}/dri:/usr/lib/dri)
        failed to load driver: kms_swrast
        MESA-LOADER: failed to open swrast: /usr/lib/dri/swrast_dri.so: cannot open shared object file: Permission denied (search paths /usr/lib/arm-linux-gnueabihf/dri:$${ORIGIN}/dri:/usr/lib/dri)
        failed to load swrast driver
      S 1 Reply Last reply Reply Quote 0
      • S Offline
        sdetweil @Dresch360
        last edited by

        @Dresch360 said in MESA-LOADER: failed to retrieve device information:

        Cannot find module ‘passport’
        Require stack:

        /home/pi/MagicMirror/modules/Gateway/node_helper.js

        this is the black screen problem, a required library is not found

        where does the Gateway module come from?

        Sam

        How to add modules

        learning how to use browser developers window for css changes

        D 1 Reply Last reply Reply Quote 0
        • D Offline
          Dresch360 Project Sponsor @sdetweil
          last edited by Dresch360

          @sdetweil Thanks. Gateway is a module used for MMM-GoogleAssistant

          S 1 Reply Last reply Reply Quote 0
          • S Offline
            sdetweil @Dresch360
            last edited by

            @Dresch360 ok, but it appears to be missing a library… passport

            so I would redo the npm install in that module folder

            Sam

            How to add modules

            learning how to use browser developers window for css changes

            1 Reply Last reply Reply Quote 0
            • C Offline
              Corvidael @sdetweil
              last edited by

              @sdetweil Sort of the same problem here. Absolutely fresh install on a new Pi using the manual installation 2 days ago (June 24).
              Getting

              MESA-LOADER: failed to retrieve device information
              ../../buildtools/third_party/libc++/trunk/include/vector:1425: assertion __n < size() failed: vector[] index out of bounds[6958:0626/084246.096948:ERROR:gpu_process_host.cc(991)] GPU process exited unexpectedly: exit_code=6
              

              I’m relatively new to npm, and I’m having difficulty locating that script you are referencing (“the script used to start mm”) Where does that reside exactly?
              Thanks

              S 1 Reply Last reply Reply Quote 0
              • S Offline
                sdetweil @Corvidael
                last edited by

                @Corvidael if you used my install script, and said yes to use pm2 to autostart mm. then the script is

                ~/MagicMirror/installers/mm.sh

                Sam

                How to add modules

                learning how to use browser developers window for css changes

                C 1 Reply Last reply Reply Quote 0
                • C Offline
                  Corvidael @sdetweil
                  last edited by

                  @sdetweil Thank you, I was all excited there for a second, but it didn’t fix the issue.
                  As a secondary test, I commented out the actual start line in mm.sh, and the ‘npm run start’ still worked anyways. Looks like the ‘manual installation’ does not use your script.
                  I might start a new thread here with a more specific question regarding disabling GPU and the location of the start scripts outside of config.js, when using this Manual Installation instruction off the main page.
                  manualInstall.png

                  This is still the result of the run:
                  config error.png

                  1 Reply Last reply Reply Quote 0
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