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You have detected an outside element in your system and run antivirus to detect and delete it, but suddenly it has shown an error. It is because of various technical reasons. Before moving towards troubleshooting steps, you should check your internet connectivity and disable any program running in the backend. An alternate method to solve this problem is calling Norton Helpline Number, and it is opened to attend your call all the time 24/7 hours. Uninstall and reinstall your antivirus software to remove this scan problem from your system. Update your system windows with the latest version and check if your computer already has viruses blocking the antivirus scan process.