Hey, I ran into a similar issue before — the popup didn’t appear even though the alarm triggered. In my case, it turned out to be a config issue with the notification settings in the module. Try checking if the showPopup option is enabled and that you don’t have another module overlapping it on the screen.
Also, while testing your setup, you can use something like onlinealarm.co
to verify your alarm times are correct before syncing it with MagicMirror — makes debugging way easier.